Phone: 773-525-4242 | 2949 N. Broadway / Wellington
You may return most new, unopened items within 30 days of delivery for a full refund. No returns on sale merchandise, antique jewelry and art.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via email of your refund once we've received and processed the returned item.
We provide free UPS Ground shipping for the continential United States. We can ship to virtually any address in the world, however our website is not setup to provide shipping quotes for international destinations. If you provide an international shipping address at checkout we will contact you with the additional cost to ship the product to your destination. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.